Shipping Policy

1. Shipping Destinations

Where We Ship Right Now

TRAILVON currently ships orders to addresses within the United States only. We are not able to deliver to addresses outside the United States at this time.

Possible Expansion in the Future

We may add other countries or regions as our store grows. If we do, we will update this policy, show the new destinations and their shipping options at checkout, and revise the Last Updated date above.

Until that happens, orders with addresses outside the United States cannot be completed.

2. Order Processing Time

Processing is the time we need to confirm your order, check payment, prepare your items, pack them, and hand the package to the carrier. It does not include the time the package spends in transit.

Business days are Monday to Friday, excluding weekends and public holidays. Processing begins once your payment has been successfully confirmed.

3. Order Cut-Off Time

• Orders placed before the cut-off are generally treated as received on the same business day.
• Orders placed after the cut-off, on weekends, or on public holidays are generally treated as received on the next business day.

The cut-off applies to order processing only. It is not a promise of shipment or delivery by a specific date.

4. Delivery Time

Total delivery time is made up of two parts: order processing time plus carrier transit time. The estimates below apply to orders shipped within the United States.

5. Shipping Charges

The shipping option you select and its charge are shown at checkout before you confirm your payment.

All prices are in US dollars (USD). If our shipping options or rates change, the updated details will appear at checkout.

6. Shipping Carriers

The carrier used for your order may depend on the delivery address, the shipping method selected, and package details.

Once a carrier has your package, delivery follows that carrier's own procedures and schedules.

7. Order Tracking

After your order ships, tracking information is made available so you can follow its progress.

You can check your shipment using the Track Your Order link in the header or footer of our website.

Tracking is provided through a third-party tracking service, and updates may take a little time to appear after the carrier receives your package.

8. Delivery Delays

Because we depend on outside carriers and other factors, delivery can sometimes take longer than estimated. A delay does not necessarily mean a package is lost.

Other Business Events

Delays may also come from inventory checks, payment verification, system maintenance, supplier or fulfillment issues, security reviews, or other circumstances outside our reasonable control.

If your order seems significantly late, contact us with your order number and we will review the available shipping information.

9. Incorrect Delivery Information

Your Responsibility at Checkout

Please check your delivery details carefully before placing your order, including:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Phone number or other delivery notes, if requested

If You Notice a Mistake

Contact us as soon as you can at support@trailvon.shop .

We will make a reasonable effort to correct the address if your order has not yet been packed or handed to the carrier. Once an order has shipped, we may not be able to change the address.

Failed or Returned Deliveries

If a package cannot be delivered or is sent back because the address was wrong, incomplete, or could not be reached, TRAILVON is not responsible for the resulting delay.

Re-shipping the order, or any extra carrier charges caused by incorrect information, may be the customer's responsibility.

10. Order Cancellation

To request a cancellation, email support@trailvon.shop with your order number as soon as possible.

• Cancellation depends on the order's status. If the order has already been processed, packed, or shipped, it may no longer be possible to cancel.
• If a cancelled order was already paid, the refund is sent to your original payment method. The time it takes to appear depends on your bank or card issuer.
• If cancellation is no longer possible, you may be able to return the product under our Returns & Refunds Policy.

11. Damaged Items and Delivery Problems

12. Shipping and Returns

Shipping and returns are separate processes. Eligible returns are accepted within 30 days of delivery, and direct exchanges are not currently offered. For customer-initiated returns, return shipping is the customer's responsibility.

Please read our Returns & Refunds Policy and contact us before sending anything back.

13. Customer Support

Our team can help with shipping questions, tracking, delays, address changes, damaged packages, and other delivery concerns.

14. Social Media

Follow TRAILVON for updates and outdoor inspiration:

For questions about a specific order, please use email or the contact form so your details stay private.

15. Business Information

16. Other Helpful Links

These pages may provide additional information about TRAILVON:

17. Quick Shipping Summary

18. Changes to This Policy

We may update this Shipping Policy when our shipping destinations, carriers, rates, or procedures change.

Updates will appear on this page with a new Last Updated date, and current shipping options will always be shown at checkout.