Returns & Refunds Policy

1. Return Window

30-Day Return Period

TRAILVON accepts return requests made within 30 days of delivery date. The 30 days begin when the carrier marks the package as delivered.

Requests submitted after this period may not be accepted unless applicable law requires otherwise.

2. Return Eligibility

To be eligible for a return, the following conditions generally apply:

• The product was purchased directly from TRAILVON.
• The return request is made within 30 days.
• The item is unused and remains in the same condition in which it was received.
• The item has not been damaged, altered, washed, or modified.
• Original packaging, tags, parts, and accessories are included where applicable.
• The returned item can be matched to the original order.
• All return instructions provided by TRAILVON are followed.

We may ask for photos or additional details before approving a return.

3. Requesting a Return

Contact Us First

Before sending anything back, contact TRAILVON by email or through our contact form. Please include:

• Order number
• Email address used for the order
• Product name
• Reason for the return
• Description of the item's condition
• Photos if the item is damaged or incorrect

Wait for Return Instructions

Eligible requests will receive the correct return address and instructions from TRAILVON.

Do not ship a return to an old label, package address, or address found elsewhere online. Unauthorized returns may be delayed, refused, or sent back to you.

4. Return Shipping

Return Packing Requirements

• Use sturdy packaging to protect the item.
• Include all applicable parts and accessories.
• Follow the return instructions provided by TRAILVON.
• Keep proof of shipment and tracking information.

5. Inspection

Once a returned item is received, TRAILVON may inspect the item for:

• Condition of the product
• Signs of use or wear
• Stains, odors, or other condition issues
• Damage or alterations
• Missing parts or accessories
• Order matching
• Packaging condition where applicable

6. Return Approval

If the returned item passes inspection and meets the requirements of this policy, TRAILVON will approve the return and begin the refund process.

If the item does not meet the requirements, we will inform you and explain the applicable next steps.

7. How Refunds Are Processed

14-Day Refund Period

Approved refunds are generally processed within 14 days after the returned item has been received, inspected, and approved.

Refunds Go Through the Payment Gateway

TRAILVON does not pay refunds directly from its own account. Once a return has been accepted, TRAILVON submits the refund to the payment gateway used for the original transaction.

The payment gateway then returns the money through the applicable payment system.

Your bank or card provider may require additional processing time. Processing time can depend on the payment method, weekends, holidays, and the financial institution involved. These additional processing times are outside TRAILVON's control.

8. Method of Refund

Refunds are normally issued to the original payment method used for the purchase.

For example, if you paid using a Visa card, the refund will normally be sent back to the same card.

We generally cannot issue a refund through a different payment method. If the original payment method is no longer available, please contact us for assistance.

9. Restocking Fee

10. Refund Shipping Charges

Customer-Choice Returns

When a return is made because of customer preference, the original shipping charge is generally not refunded.

This includes the original $5 Standard Shipping charge or $10 Express Shipping charge, where applicable.

Our Error

If the return is required because TRAILVON sent the wrong item, the item arrived damaged, or another qualifying error occurred on our part, the original shipping charge will be refunded where applicable.

11. Damaged, Incorrect, or Missing Items

12. Returns Not Accepted

A return may be declined when:

• The return request is submitted more than 30 days after delivery.
• The item was not purchased directly from TRAILVON.
• The item was used, washed, stained, or damaged after delivery.
• The item has been altered or modified.
• Parts, accessories, or original packaging are missing where applicable.
• The item cannot be matched to the original order.
• The item was sent without following TRAILVON's return instructions or was sent to the wrong address.
• The item does not meet the eligibility requirements after inspection.

If your return is declined, you may contact us regarding the item and the applicable next steps.

13. Items Not Eligible for Return

Items may not be eligible for return if they have:

• Signs of use, wear, or outdoor exposure
• Damage caused by misuse, accident, or improper care
• Intentional damage or modification
• Missing or incomplete original components
• No identifiable connection to the original order
• Been returned after the 30-day return period
• Been marked as non-returnable on the product page before purchase

14. Exchanges

If you need a different item, the process is:

1. Return the original item according to this policy.
2. Complete the return process and wait for the refund.
3. Place a new order for the item you want.

The new order is a separate purchase and is subject to product availability and the current price at the time of purchase.

15. Order Cancellation Before Shipment

If you need to cancel an order before it has been processed or shipped, please request cancellation within 24 hours of placing the order.

Send your cancellation request to:

Cancellation requests depend on the current order status. Once an order has been processed or shipped, it may no longer be possible to cancel it and you may need to follow the return process instead.

For additional shipping information, please review our Shipping Policy.

16. Return and Refund Process

17. Checking Return Status

To check the status of your return, contact TRAILVON and provide:

• Order number
• Email address used for the order
• Date the return was shipped
• Tracking number, if available

18. Customer Support

For private return, refund, or payment questions, please contact us directly by email or through our contact form.

19. Social Media

You can also connect with TRAILVON through our social media channels. Social media is best for general conversation. For private return, refund, or payment questions, please use email or the contact form.

20. Business Information

21. Other Helpful Links

These pages may provide additional information about TRAILVON:

22. Quick Summary