Privacy Policy

1. About TRAILVON

TRAILVON is an online store offering camping and outdoor adventure gear at trailvon.shop .

2. Scope of This Policy

This policy applies to information gathered through our website, orders, customer support conversations, and any other service we provide through trailvon.shop. By using our store, you acknowledge the practices described here. If you do not agree with them, please stop using the website.

3. Information We Collect

Information You Provide

• Full name
• Email address
• Phone number, if you choose to provide it
• Billing and shipping addresses
• Messages and details you send through our contact form, email, live chat, or chatbot
• Review content you choose to post

Order Information

• Order number, date, and status
• Products and quantities purchased
• Shipping method and delivery details
• Tracking details
• Return, exchange, and refund records

Information Collected Automatically

When you visit our website, technical details may be collected through Shopify, cookies, and similar tools, such as:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages and products you view
• The website you came from
• Date, time, and length of your visit
• General performance and interaction data

4. Payment Information

Payments on TRAILVON are handled by secure third-party payment services. We accept Visa, Mastercard, American Express, and Discover. We do not store your full card number on our own systems.

We may receive limited details from the payment provider, such as the payment status, the type of payment method, and a transaction reference. These help us confirm orders, process refunds, and look into payment questions.

5. How We Use Information

Orders and Delivery

• Process and confirm purchases
• Prepare, ship, and deliver orders
• Provide tracking updates
• Manage returns, exchanges, and refunds

Customer Support

• Answer questions and resolve concerns
• Review delivery, payment, or order problems
• Keep a record of support conversations

Website Operation and Improvement

• Keep the shopping cart and checkout working
• Understand how visitors use the store
• Improve our products, pages, and services

Security and Legal Needs

• Detect and prevent fraud or unauthorized activity
• Protect our customers, website, and business
• Meet legal, tax, and record-keeping obligations
• Resolve disputes and enforce our policies

6. Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files that a website saves on your browser or device. They let a site remember your cart, recognize your browser during checkout, and learn which pages are most useful. Similar technologies, such as pixels and local storage, serve comparable purposes.

Why We Use Them

TRAILVON uses cookies to keep the store working, to keep checkout secure, to remember your preferences, to measure how the website performs, and, where enabled, to measure marketing activity.

Session and Persistent Cookies

Session cookies disappear when you close your browser. Persistent cookies stay on your device until they expire or you delete them. The cookies described below last from a few minutes up to one year.

7. Cookies Set by Shopify on Our Store

Our store runs on Shopify, which places certain cookies on visitors' devices. The lists below follow Shopify's published cookie information for merchant storefronts. The exact cookies you see may vary depending on the features, apps, and privacy settings active on our store, and Shopify may update its list over time.

Necessary Cookies

These cookies keep the store running and cannot be switched off without affecting how the website works.

Analytics and Performance Cookies

These cookies help us understand how visitors use the store so we can improve it.

Marketing Cookies

According to Shopify, it does not itself place advertising cookies on merchant storefronts. Store owners may, however, choose to add their own advertising or measurement tools. Whenever such tools are active on TRAILVON, they are covered by the consent options explained in Section 9.

8. Cookies From Apps and Other Services

Besides Shopify, other services connected to our store may place their own cookies or similar technologies. These can include:

• Order tracking tools: our Track Your Order feature uses a third-party tracking app (Track123)
• Review tools: customer reviews are collected and displayed through a review app (Judge.me)
• Payment services: to process and secure card payments
• Chat and support tools: to run live chat and the chatbot
• Social media features: such as embedded buttons or videos
• Advertising and measurement tools: only where we choose to enable them

These providers manage their own cookies under their own privacy policies, which we encourage you to read.

9. Cookie Consent and Your Choices

Cookie Banner and Preferences

Where required, or where we choose to offer it, our website displays a cookie banner that lets you accept or decline non-essential cookies. Necessary cookies are always active because the store cannot work without them.

Accepting or Declining

• Accept: allows analytics and marketing cookies, where they are active on our store.
• Decline: only necessary cookies are used; analytics and marketing cookies are not set.

Changing Your Mind

You can update your decision at any time by clearing the cookies in your browser, which brings the cookie banner back on your next visit, or by contacting us at support@trailvon.shop for help.

Browser Controls

Most browsers let you view, block, or delete cookies through their settings menu. Your browser's help pages explain the steps for each device.

Advertising Opt-Outs

If advertising tools are active, you may also use industry opt-out tools such as:

Where supported by our store's privacy tools, browser privacy signals may also be taken into account.

What Happens If You Block Cookies

Blocking necessary cookies may stop the shopping cart, checkout, and other important features from working properly. Declining analytics or marketing cookies will not prevent you from shopping.

10. Third-Party Services

We rely on trusted providers to run our store. They may handle information in line with their own policies and may include:

• Shopify, for hosting and e-commerce services
• Payment processors, for card payments
• DHL and FedEx, for delivery
• Track123, for order tracking
• Judge.me, for product reviews
• Analytics, security, and fraud-prevention providers
• Customer support tools

We do not control the privacy practices of independent providers. Please review their policies if you want to know more.

11. Order Tracking

Our Track Your Order feature allows you to see shipment progress. It may process your tracking number, order reference, shipment status, and delivery details through a third-party tracking service. Please use the official Track Your Order link on our website when checking your shipment.

12. Customer Reviews and Public Content

If you submit a review, it may be shown publicly on our website, together with the name or details you choose to include. Please avoid sharing payment details, passwords, private order information, or other sensitive data in a review.

13. How We Share Information

TRAILVON does not sell your personal information in exchange for money. We share information only as needed to run our store, including with:

• Service providers who help with hosting, payments, shipping, tracking, reviews, support, analytics, and security
• Authorities or other parties when the law requires it or when needed to protect rights, prevent fraud, or resolve disputes
• A buyer or successor, if our business is ever transferred

14. Customer Support Communications

When you contact us, we keep the details of your message so we can respond, follow up, and review any related order, return, or refund. This may include messages sent by email, the contact form, live chat, or the chatbot.

15. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. These steps include the protections provided by Shopify, our payment providers, and other trusted services. No online system can be completely secure, so we also encourage you to protect your own devices and accounts.

16. Data Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including order records, support needs, returns and refunds, tax and accounting requirements, fraud prevention, and legal obligations. When information is no longer needed, it may be deleted or de-identified.

17. Your Privacy Rights

Depending on where you live, privacy laws in certain U.S. states may give you rights over your personal information. These can include the right to:

• Know what personal information we hold about you
• Request access to a copy of that information
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal exceptions
• Opt out of the sale or sharing of personal information, or of targeted advertising
• Not be treated unfairly for using your privacy rights

How to Make a Request

Email support@trailvon.shop with the subject line "Privacy Request" and tell us what you would like us to do. To protect your information, we may ask you to confirm your identity before acting on a request. You may also have someone act for you; we may ask for proof of that permission. We will respond within the time required by applicable law.

18. Communications From Us

We send messages that are needed to complete or manage your order, such as order confirmations, shipping and tracking updates, and replies to your questions. If we offer promotional messages in the future, you will be able to opt out using the instructions in each message. Opting out of promotions does not stop important order-related messages.

19. Children's Privacy

TRAILVON is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can review and remove it.

20. Third-Party Links and Social Media

Our website may link to other websites and social platforms. These are operated independently, and their privacy practices may differ from ours. Please review their policies before sharing personal information, and avoid posting private order or payment details on public platforms.

21. Where Information Is Processed

TRAILVON is based in the United States and currently ships within the United States. Our service providers may process information in the locations where they operate.

22. Changes to This Policy

We may update this Privacy Policy when our store, tools, cookies, or legal requirements change. When we do, we will revise the Last Updated date at the top of the page. We encourage you to review this page from time to time.

23. Contact Us About Privacy

If you have questions about this policy, our use of cookies, or a privacy request, please reach out:

24. Social Media

Follow TRAILVON on our official channels:

For private matters such as orders, payments, or privacy requests, please use email or the contact form instead of social media.

25. Business Information

26. Other Helpful Links

27. Quick Privacy Summary

Our Privacy Commitment