Payment Policy

1. Accepted Payment Methods

TRAILVON accepts the following major credit and debit card networks:

2. SSL and Secure Checkout

SSL Encryption

Our website and checkout are protected by SSL (Secure Sockets Layer) encryption, which you can recognize by the padlock icon and "https" at the start of the web address. SSL scrambles the information passing between your browser and our store so that it is much harder for others to read.

What This Means for You

Your name, address, and payment details are sent over an encrypted connection when you check out. For your protection, please complete purchases only on our official website.

3. Currency Used

All prices on TRAILVON are shown and charged in United States dollars (USD).

If your card was issued in another currency, your bank may convert the amount and may add its own exchange or international transaction fees. These charges are set by your bank and are outside our control.

4. Payment Processing

Third-Party Payment Gateway

Payments are handled by a third-party payment gateway. When you submit your payment details at checkout, the gateway processes the transaction and tells us whether it was approved. TRAILVON does not store your full card number or security code.

Payment Approval

An order can move forward only after your payment has been successfully approved. If the payment is not approved, the order will not be completed.

5. Secure Payments

How We Protect Payments

We use secure payment services, SSL encryption, and fraud-prevention checks to help protect your transactions.

What You Should Never Send Us

Our team will never ask for sensitive financial details. Please do not send the following by email, live chat, the chatbot, the contact form, or social media:

• Full card numbers
• Card security codes (CVV)
• PINs or online banking passwords
• One-time verification codes
• Any other confidential banking information

6. Billing Information

At checkout you will be asked for billing details, which may include:

• Full name as it appears on your card
• Billing address
• ZIP code
• Email address
• Card details entered through the secure payment form

Please make sure this information is accurate and matches your card issuer's records. Incorrect billing details can lead to a declined payment, extra verification, an order delay, or cancellation of the order.

7. Payment Verification

To protect customers and our store, some payments may be checked before an order is accepted. Verification may be needed when:

• The billing details do not match your card issuer's records
• Your bank requires additional authentication
• The payment gateway flags unusual activity
• We need to confirm an order before we can ship it

If we need more information, we will contact you by email. If a payment cannot be verified, the order may be delayed, declined, or cancelled, and any amount already collected will be returned to your original payment method.

8. Payment Authorization and Pending Charges

When you place an order, your bank or card issuer may first place a temporary hold, shown as a pending transaction, before the payment is fully completed. A pending hold does not always mean your order was accepted or that you were charged. If an order is not completed, the hold is usually released by your bank. How long that takes depends on your bank or card issuer.

9. Failed and Declined Payments

Common Reasons

• Incorrect card number, expiry date, or security code
• Billing details that do not match the card issuer's records
• Insufficient available funds or an expired card
• Card limits or restrictions set by the issuer
• Bank security checks or failed authentication
• Fraud-prevention checks by the gateway
• Temporary technical problems

What You Can Do

Please check your card and billing details and try again. If the payment keeps failing, contact your bank or card issuer, or try another accepted card. TRAILVON cannot override a decision made by your bank, card issuer, or payment gateway.

Repeated Attempts

A failed attempt may still create a temporary pending hold on your account. The hold should be released by your bank over time. If it stays for an unusually long period, please speak with your bank.

10. Pricing, Taxes, and Order Total

The final amount you pay is shown at checkout before you confirm your order. It may include product prices, any discounts applied, the shipping charge ($5 Standard or $10 Express), and any taxes that apply. If we find a pricing error, we may contact you and correct the order.

11. Refunds

How Refunds Are Paid

Approved refunds are submitted to the same payment gateway that processed your original payment. TRAILVON does not pay refunds directly from its own account.

Refund Method and Timeline

• Refunds go back to the original payment method used for the purchase.
• Approved refunds are generally processed within 14 days after the returned item has been received, inspected, and approved.
• After submission, your bank or card issuer may need extra time before the funds appear.

For full details on returns, please read our Returns & Refunds Policy.

12. Order Cancellation and Payment

You may request to cancel an order within 24 hours of placing it by emailing support@trailvon.shop. Cancellation depends on the status of the order. If a paid order is successfully cancelled, the refund goes to your original payment method through the payment gateway.

13. Duplicate Charges and Payment Concerns

If you believe you were charged more than once for the same order, please contact us and include:

• Your order number
• The email address used for the order
• The date and amount of the charge

Please do not include your full card number or security code. We will review the transaction and let you know the next steps. Note that some duplicate amounts are only temporary bank holds that your bank will release.

14. Payment Disputes

If you have a concern about a payment, we encourage you to contact us first so we can try to resolve it. If you choose to dispute a payment with your bank, the bank or payment provider may carry out its own review, and we may share order and transaction details with them when needed.

15. Bank and Card Issuer Fees

Your bank or card issuer may charge fees such as foreign exchange or international transaction fees. TRAILVON does not control these charges, and they are the cardholder's responsibility unless the law says otherwise.

16. Payment Support

17. Social Media

Follow TRAILVON on our official channels:

Please do not share payment details on social media. For payment questions, use email or the contact form.

18. Business Information

19. Other Helpful Links

20. Quick Payment Summary

21. Policy Updates

We may update this Payment Policy from time to time to reflect changes in our payment methods, payment services, security practices, legal requirements, or business operations. When we make changes, we will publish the updated policy on this page and revise the Last Updated date at the top. We encourage you to review this page from time to time.

Important Payment Notice